Making your move to Momence
We’re excited to announce the transition to our new booking platform, Momence, launching in February 2025!
This upgrade is designed to simplify your booking experience, provide access to exclusive content, and offer new tools to enhance your training journey. Keep reading to learn how to set up your account, explore the platform's features, and find answers to all your questions.
BOTANY
Wednesday 12th February 2025
GLADESVILLE
Tuesday 18th February 2025
PICTON
Tuesday 18th February 2025
Streamlining your experience
At Vale Tudo Training, we’re always looking for ways to improve your experience. That’s why we’re transitioning to Momence—a modern, user-friendly platform designed to make booking and accessing resources easier than ever.
Simplified booking
An intuitive platform that makes reserving classes and managing your schedule effortless.
Exclusive content
Instant access to our growing on-demand library, packed with resources to support your fitness journey.
Better communication
Stay updated with in-app messaging, notifications, and a streamlined member experience.
Stronger community connections
Engage with fellow members, join challenges, and stay motivated with the new community feature designed to keep you connected and inspired.
Follow these 3 simple steps
Getting started with Momence is easy as 1,2,3! Follow these steps to set up your account and access your training schedule:
1. Reset your password
Check your email for a password reset link from Momence. If you can’t find it, click here to reset your password: https://momence.com/forgot-password
2. Download the Momence app
Log in with your email and the new password you set.
3. Update your payment information
Log into the app or website and go to: My Account > Payment Methods > Add New Card. You can also set up direct debit for convenient, secure payments.
Frequently asked questions
General questions
The new system will go live for Botany on the 12th February and Gladesville and Picton on the 18th February 2025. Please set up your account and update your payment details before this date to ensure uninterrupted access.
Yes, all active memberships, bookings, and passes will transfer seamlessly to Momence. If you notice anything missing, please contact us.
No. We’ve created your account for you. Simply set your password using the email we’ve sent you.
Check your spam or junk folder first. If it’s not there, click here to reset your password or contact us for assistance.
Using Momence
You’ll receive an email with a link to set your password. Use the same email linked to your Vale Tudo Training account. Once your password is set, you’re ready to log in!
After logging into Momence, view the schedule, select your class, and confirm your booking.
Yes, you can book classes via both the Vale Tudo Training website and the Momence app.
The full class schedule is available on the Momence platform. You can view it on desktop or mobile through the app.
Yes! You can easily sync your bookings with Google Calendar for better planning.
Payment and Billing
Log into your account, go to My Account > Payment Methods, and add your preferred card or bank account details. Credit cards can be added through the mobile app and web browser.
To add a bank account (BSB/Acc), it can only be done via web browser, or contact staff to add the details.
Link to sign in on web browser: https://momence.com/sign-in
Payments will be retried every three days, up to three attempts. If payment issues persist, update your payment method or contact us for assistance.
Stripe charges a small processing fee (2.75% + $0.30 for cards, 2% + $0.30 for direct debit). This ensures secure and reliable payment processing.
Yes, your payment history from the previous platform will be transferred. But your payment method (i.e. card/bank details) will need to be re-entered again. If you need a record of past payments, contact us, and we’ll provide it.
Features & Memberships
Some membership names have been updated for easier management in Momence. Your payment cycles and term commitments remain exactly the same. Contact us if you have any questions.
In Momence, memberships are now referred to as subscriptions. This change only affects the terminology—your benefits remain unchanged.
On-Demand Library: Access exclusive training videos and resources anytime.
Simplified Booking: Reserve your classes with just a few clicks.
Community Features: Connect with members, join challenges, and stay engaged.
Improved Communication: Get updates via in-app messages, SMS, and email.
The community feature allows you to connect with fellow members, participate in challenges, and stay informed about Vale Tudo Training events.
Yes, your existing credits and passes have been carried over to Momence.
Technical & Troubleshooting
Use the “Forgot Password” link on the Momence login page to reset it. Follow the instructions sent to your registered email.
If you encounter any issues, check out our troubleshooting guide here or contact us via email or phone. Our team is here to help!
The new era of training at Vale Tudo starts today
For further assistance, reach out to us via:
In-app Messaging
Quick and easy real-time support.